RETURN POLICY

I want you to love your purchase. If you're not satisfied with your order, contact me within 15 days from the date of delivery for a return. Items must be returned in the same condition in which they were received.

NOTE: Original shipping charges are non-refundable. Return shipping is the customer's responsibility except for defective item situations.

Follow the steps below for returns:

  1. Contact me via the Contact form or by email at returns@kiawaiico.com to begin the return process. Please include the following information:

    order number
    - name of item(s)
    reason for return

  2. Securely pack the return item(s) with the original packing slip or a piece of paper with the order number.
  3. Send your return package to:

    Kiawaii Co.
    Attn: Returns
    133 Michelle Drive
    Johnson Creek, WI 53038

  4. Once your return package is received, a refund will be issued in the form of your original payment.

ALL SALES ARE FINAL FOR THE FOLLOWING ITEMS:

  • digital graphics / instant downloads
  • accessories (jewelry, socks, hats, scarves, etc.)
  • custom or personalized items
  • sale items
  • items from Gently Loved page

If you have any questions regarding the return policy, please use the Contact form.

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